Frequently Asked Questions

Visit Our Winery

Are you open to the public?
We're excited to announce that we'll be opening to the public soon! Stay tuned for details and follow us on Instagram at @sonsdaughterswinery for the latest updates.

When will you be open to the public?

We hope to open our doors in Spring 2024. However, you can enjoy our wines now by shopping in our online store.

Will you offer food or only wine?

Yes, we will be offering food. We have a wood-burning pizza oven on-site.

Do you offer wine tastings?

We look forward to hosting wine tastings once we are open.

Can I arrange a tour of the winery?
We're planning to offer tours once we open to the public.

Do you offer group rates for tastings or tours?
We're working on group packages and will announce them once we open.

Is there parking available?
Yes, we will have on-site parking available for our visitors.

Can I pick up my online order from the winery?

Yes, pickup is available Monday to Friday, 9-5.

Is your winery kid and pet-friendly?

Yes, we are looking forward to welcoming both kids and pets.

Are you accessible to people with mobility issues?
Yes, our winery will be accessible to people with mobility issues.

Ordering & Shipping

How do I place an order?
Order online via our store, email dan@sonsdaughterswinery.com, or call us at 905-407-7426.

What payment methods do you accept?
We accept VISA, Mastercard, and American Express.

How quickly will my order be processed?
Orders are processed within 2 business days. Shipping times vary. You will receive a confirmation email once your order ships or is ready for pickup.

Do you ship outside of Ontario?
We offer local shipping within Niagara, Ontario.

What are your local delivery costs?
Flat rate of $25. Free for orders over $200.

Do I have to sign for delivery?
Yes, signature is required upon delivery.

Can I change my order?
Contact us immediately at dan@sonsdaughterswinery.com to make changes.

Products

What types of wine do you offer?
We have seven offerings: Riesling, Sparkling Riesling, Baco Noir, Cabernet Sauvignon, Cabernet Franc, Rosé, and Kame Rosé.

Are your wines VQA-certified?

Yes, our Riesling, Sparkling Riesling, Baco Noir, Cabernet Sauvignon, Cavernet Franc, and Rosé are VQA-certified.

Are your wines organic or sustainable?
While we're not certified organic, sustainability is a cornerstone of our vineyard practices. We employ eco-conscious methods to maintain soil health, conserve water, and reduce our overall environmental impact. Our commitment to sustainability ensures that you're enjoying a wine that's crafted with care for both you and the planet.

How do I find out about new releases or promotions?
Follow us on Instagram @sonsdaughterswinery for the latest.

Returns & Customer Service

What is your return policy?

If you are dissatisfied with your purchase for any reason, you may return it for a refund or exchange within 14 days of receipt, subject to the following conditions:

The wine must be returned in its original condition, including the bottle and packaging.
We do not accept returns for opened bottles unless the product is faulty.
You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

Please contact our customer service at info@sonsdaughterswinery.com to initiate a return or exchange.

What are your Terms of Service?

By accessing our website and using our services, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

Use of Our Online Store

You must be 19 years of age or older to purchase wine from our store, in accordance with Ontario law.
You agree to provide accurate and complete information about yourself as prompted by the purchase and registration processes.

Product Descriptions

Sons & Daughters Winery endeavours to be as accurate as possible in our product descriptions. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Pricing

All prices are listed in Canadian Dollars (CAD). Prices and availability of products are subject to change without notice.

Order Acceptance

Receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order, nor does it constitute confirmation of our offer to sell. Sons & Daughters Winery reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Payment

Payment must be received by us before our acceptance of an order. We accept VISA, Mastercard, and American Express.

Shipping and Delivery

We ship wine only within Ontario, where it is legal to do so.
Delivery times are estimates and not guaranteed. We are not responsible for shipping delays.

Refund Policy

If you are dissatisfied with your purchase for any reason, you may return it for a refund or exchange within 14 days of receipt, subject to the following conditions:
- The wine must be returned in its original condition, including the bottle and packaging.
- We do not accept returns for opened bottles unless the product is faulty.
- You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

Please contact our customer service at info@sonsdaughterswinery.com to initiate a return or exchange.

Limitation of Liability

Sons & Daughters Winery shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sons & Daughters Winery has been advised of the possibility of such damages.

Changes to the Terms of Service

We reserve the right to make changes to our site, policies, and these Terms of Service at any time without notice.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Ontario, Canada.

Contact Information

If you have any questions about these Terms of Service, please contact us at info@sonsdaughterswinery.com.